Let’s watch the following video to find out what a non-conformance report is.
Who uses NCRs?
Non-Conformance Reports (NCRs) are used across various industries in South Africa to maintain quality, ensure compliance, and improve operational efficiency. Here are some key sectors with examples that rely on NCRs:
Click on each heading below to reveal more information.
Construction
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Manufacturing
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Food & Beverage
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Healthcare & Pharmaceuticals
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Logistics & Supply Chain
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Mining & Energy
Mines and energy providers use NCRs to track safety violations, environmental concerns, and equipment failures.
Example:
- During a standard site walkthrough at a mining facility, a critical piece of equipment was found operating outside of its designated maintenance window, raising concerns about potential safety hazards.
- An NCR was issued to the maintenance department, prompting an internal audit of compliance with equipment servicing schedules.
Retail
Retail businesses use NCRs to handle defective products, incorrect advertising claims, and customer complaints.
Example:
- A company receives complaints about a product failing to meet advertised specifications.
- The NCR would investigate the claims, determine if the issue is due to a manufacturing defect or misleading marketing, and implement corrective actions such as refunds or product improvements.
Now that you know what an NCR is and who uses them in various industries.
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