On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as possible. Their goal, no matter what the problem, is to make customers feel like their needs have been met—and hopefully exceed their expectations. As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with the skills and tools they need to solve problems effectively. But what does it mean to manage a customer service team successfully? This course will help you lead them to customer service victory. Click on the first lesson in the grey-outline box to begin learning.

Whether you’re a seasoned salesperson or brand new to the field, you need to know the basics. These fundamentals lay the foundation for a successful sales career. You’ll start this course with an overview of what sales is and how ethics impact the business-customer relationship. You’ll then review communication in sales, typical sales processes, and helpful tools that boost productivity. By the end of the course, you’ll have a solid understanding of the basics of sales. Click on the first lesson in the grey-outline box to begin learning.

The POPI Act is a complex piece of legislation, but it’s important for all employees to have a basic understanding of it. With this, you can help to ensure that our organisation is compliant with this law and that you are protecting the personal information of our customers and clients in the right way. Click on the first lesson in the grey-outline box to begin learning.

In this course, you’ll learn how to share files in Google Shared Drive using the “Restricted” and “Anyone with a link” options. You’ll learn what these options are, how to use them, and why you might want to use them. Click on the first lesson in the grey-outline box to begin learning.

In this course, you will learn about the importance of information privacy when emailing multiple clients. We will cover the different ways to email multiple clients from Gmail, with a focus on methods that protect the privacy of our clients’ email addresses. By following the tips in this course, you can email multiple clients from Gmail with confidence, knowing that you are protecting their privacy. Click on the first lesson in the grey-outline box to begin learning.