Welcome
Running a business means dealing with challenges—sometimes, things don’t go as planned. A product might not meet the expected quality, a process could go off track, or a service might not meet customer needs. What sets a strong business apart is how it recognises, fixes, and prevents these issues from happening again.
Non-Conformance Reports (NCRs) help businesses track and correct mistakes, making sure every issue is properly recorded, understood, and turned into a chance to improve. By learning how NCRs work, businesses can strengthen their quality control, reduce errors, and keep things running smoothly.
This course provides a practical approach to NCR management, equipping you with the fundamental knowledge and skills needed to handle NCRs efficiently.
By the end of this course, you should be able to:
- Define what a Non-Conformance Report is and why it is important.
- Describe the NCR process, including identification, documentation, investigation, corrective action, and closure.
- Recognise common NCR reporting mistakes and apply best practices to ensure accuracy and completeness.
- Identify how digital tools and automation can enhance the NCR process.
- Apply NCR best practices in different industry contexts to improve quality control and compliance.
Let’s get started!
Click on “Mark Complete ✓“ to start learning about Non-Conformance Reports.
